I have been using this washer dryer for 2 months at time of writing. I have used it personally approx. twice a week, and I live in a houseshare with 4 others so it has seen it's fair share of use.
Capacity and washing/drying ability:
The main feature of this washer dryer is it's (at time of writing) unmatched capacity - 14kg washing and 9kg drying. This is accomplished partly via sheer size - the unit is extremely deep and the drum fills almost the entire body. I think I can literally fit twice as many clothes inside it as my previous 6kg wash 5kg dry washer dryer. The size is also backed up by washing/drying ability, as I have frequently filled the (giant) drum to 2/3rds or more capacity with heavily soiled and thick clothes, which have emerged both totally clean and also dry throughout, even on the quicker washing modes designed for lightly soiled clothes. Since these loads are so big I often use two washing pods instead of just one, and the manual recomends this for larger loads.
Some examples of what I can wash & dry in a single load with no issues:
- King sized sheet, duvet cover, two pillow cases, and two medium-large towels. This mostly filled the drum, and took about 7 hours total including 5+ hours drying time.
- Three pairs of trousers including a pair of thick cotton joggers, two buttoned shirts, a thick jumper, 3 t-shirts, 3 sets of running shorts, 7 pairs of socks, and 7 boxers. This all fit with plenty of space to spare and washed and dried using the '59-minute' wash setting in about 3-4 hours total.
Note that some of the more aggressive washing cycles (particularly the cotton cycle) take an extremely long time - approx 3 hours for washing alone, with lots of very loud spinning. However I have found the faster mixed washing cycles (such as the '59-minute wash') do the job just as well in a third of the time, even with fairly heavily soiled clothes.
Controls/UI:
The controls on the front of the machine are quite complex and not initially user friendly, requring studying the manual in depth to learn the meaning of all the different symbols etc. Once this is done it becomes a minor but noticable annoyance, as you often need to do lots of cyling through options with touch-sensitive buttons to get all the settings right.
This is mitigated by the accompaniying app however, which after a rocky setup (which probably took me 1-2 hours of faff and trouble-shooting) made it a breeze to set up a few custom programmes to use repeatedly as well as coming with dozens of built in programmes for all kinds of washing loads. The optional notifications when a cycle finishes are also useful.
Noise:
I am overall impressed by the quietness of the unit, with it typically being inaudible through a closed door. The one exception to this is the higher spin speeds (1600 and 1200 rpm) which get quite loud, and have a somewhat annoying high pitched tone. Using the 800 (or lower) speed gets rid of this issue completely however, so I would be happy to e.g. have this installed in kitchen.
Reliability/customer service:
Due to an error by the amazon technician installing the unit (they did not level it correctly) after about a week of use the drying funcationality of our unit failed. After a call to the hoover-candy service line about this (only needing to wait ~5 minutes on hold) I was connected to a friendly and helpful UK-based support person, who after asking for details of the issue was able to arrange for a technician to be send out within a week to look at the issue - dispite this happening over the Christmas break during peak Covid.
The technician was knowledgable and came prepared, and ended up being able to diagnose and fix the issue using a spare part they had brought along (it turns out due to the unlevel installation a fan used when drying clothes had come loose and gotten damaged, and needed to be replaced).
Despite having an issue with our unit, I do not think this was the fault of the unit, and I was overall extremely impressed with their customer service to fix it so efficently.
Conclusion:
While I will need to wait and see what the long-term reliability of the unit is before I can draw firm conclusions about it, I am currently very impressed by it's performance and strongly recomended it. The main downsides are it's noisy high spin settings and confusing controls, but I think these are strongly outweighed by it's incredible capacity and washing/drying capability and the high quality of customer support.
While it is quite expensive compared to most washer-dryers, if you are regularly frustrated by your unit's low capacity or poor drying ability I think it is worth the extra cost.
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