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Refurbished - Excellent
£169.89
FREE delivery Tomorrow, 13 May to London W1D 7
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FREE delivery Tomorrow, 13 May to London W1D 7. Details
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Returnable within 30 days of receipt
Returnable within 30 days of receipt
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FREE delivery Thursday, 15 May to London W1D 7. Details
Or fastest delivery Tomorrow, 13 May. Details
In stock
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Returns
Returnable within 30 days of receipt
Returnable within 30 days of receipt
Item can be returned in its original condition for a full refund within 30 days of receipt
Read full Amazon return policy
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In the event that your product does not work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, repair services, step-by-step troubleshooting guides, help videos and free replacement for missing or broken parts. By solving product issues, we help the planet by extending the life of products. Availability of support options differs by product and country. Learn more
FREE delivery 15 - 17 May to London W1D 7. Details
Or fastest delivery Wednesday, 14 May. Details
Only 3 left in stock.
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Returns
Returnable within 30 days of receipt
Returnable within 30 days of receipt
Item can be returned in original condition for a full refund within 30 days of receipt unless seller’s return policy specifies more favourable return conditions. For seller’s return policy click on seller's name located in the "Sold by" section.
Read full Amazon return policy
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

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1-year Accidental Damage insurance £26.09
Please read the IPID and terms and conditions
  • IS THIS COVER RIGHT FOR YOU? This insurance has been designed to protect your mobile phone against accidental damage and breakdown (not already covered by the seller and/or manufacturer guarantee) for 1 year. For full details, please read the Insurance Product Information Document (IPID) and policy terms using the links provided above.
  • COVERAGE AND BENEFITS: Worldwide cover protecting you against the costs of repairing or replacing your mobile phone should it suffer accidental damage (e.g. drops or falls resulting in screen damage and/or loss of function) or breakdown (e.g. charging port, camera or power failure). Going above and beyond the seller and/or manufacturer guarantee. An excess is payable for each successful claim - Breakdown: £0; Accidental Damage: £50.
  • CLAIMS PROCESS: Once your claim has been approved you can get your mobile phone repaired at one of our iSmash or Pocket Geek Repair stores across the UK or at our repair centre. All repairs come with a 6-month guarantee. If your phone can't be repaired it will either be replaced, or we'll issue an Amazon e-gift card to the value of a replacement.
  • RESTRICTIONS: Cover is for UK residents (excluding Channel Islands and Isle of Man) aged 18 years and over. The following is not covered – Theft, loss, cosmetic damage, malicious damage, not taking reasonable care or improper use (as defined in T&Cs), modification or software problems. If you are unable to provide the insured mobile phone at point of claim for inspection it will be classed as lost and not covered.

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Apple iPhone 11, 64GB, Black (Renewed)

4.2 out of 5 stars 4,150 ratings
Price: £169.89
This refurbished product is inspected, tested and cleaned in accordance with Amazon Renewed requirements to be fully functional. Premium and Excellent condition products will show no signs of cosmetic damage visible from 30 centimetres. Good condition products will show scratches barely visible from 30 centimetres away. Acceptable condition products will show scratches clearly visible from 30 centimetres away. Products sold by third-party sellers are covered by the voluntary 1-year Amazon Renewed Guarantee (see below). Products sold by Amazon are covered under statutory legal warranty by Amazon directly. Batteries, where present, will have a minimum capacity of 80% relative to new (90% for Premium condition products). The product will come with original or compatible generic accessories. Refurbished products are not guaranteed to be waterproof. Learn about Amazon Renewed
Brand Apple
Operating system iOS
RAM memory installed size 64 GB
CPU model A Series A13
CPU speed 3.4 GHz
Memory storage capacity 64 GB
Screen size 6.1 Inches
Model name iPhone 11 64GB
Wireless carrier Unlocked for All Carriers
Cellular technology 2G

About this item

  • 6.1-inch Liquid Retina HD LCD display
  • Water and dust resistant (2 metres for up to 30 minutes, IP68)
  • Dual-camera system with 12MP Ultra Wide and Wide cameras; Night mode, Portrait mode, and 4K video up to 60fps
  • 12MP TrueDepth front camera with Portrait mode, 4K video, and Slo-Mo
  • Face ID for secure authentication and Apple Pay
  • A13 Bionic chip with third-generation Neural Engine
› See more product details
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Frequently bought together

Apple iPhone 11, 64GB, Black (Renewed)
This item: Apple iPhone 11, 64GB, Black (Renewed)
£169.62
Only 1 left in stock.
Sent from and sold by The Big Phone Store.
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JETech Screen Protector for iPhone 11 and iPhone XR 6.1-Inch, Tempered Glass Film, 2-Pack
£6.99 (£3.50/count)
Get it as soon as Thursday, May 15
In stock
Sold by MuXiaoJun Store and sent from Amazon Fulfillment.
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NTG Designed for iPhone 11 Case, Heavy-Duty Tough Rugged Lightweight Slim Shockproof Protective Case for iPhone 11 6.1 Inch,
£6.99
Get it as soon as Thursday, May 15
In stock
Sold by NTG-UK and sent from Amazon Fulfillment.
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What is Amazon Renewed?

Amazon Renewed is your trusted destination for refurbished products that are inspected, tested, and cleaned in accordance with Amazon Renewed requirements to be fully functional.

Quality you can afford

Amazon Renewed products offer an affordable option so that you can save on the brands you love.

Products you can trust

All products have been professionally inspected, tested and cleaned to be fully functional. Apple products are not certified by Apple.

Purchases with an impact

Your Amazon Renewed purchase extends the lifetime of this product and reduces waste.

Guaranteed by Amazon

Products sold by third-party sellers are backed by the commercial Amazon Renewed Guarantee in addition to statutory consumer rights enforceable against the third-party sellers and in conjunction with Amazon's or the seller’s Return Policy and the A-to-Z Guarantee.

What should I expect to receive with my Amazon Renewed purchase?

All Amazon Renewed purchases will come with the accessories that shipped with the new product. These accessories may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged either in the original packaging or in a new and clean cardboard box. Premium condition products will come in premium packaging.

Model Year

2019

In what condition can I expect my Amazon Renewed product to be?

The product will be restored to its original factory settings and will be in one of the following cosmetic conditions: Premium, Excellent, Good or Acceptable. Learn more
Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products and more. Visit Amazon Renewed

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Price£169.62-10% £85.03
Was: £95.00		£139.99£165.99£170.99£180.00
Delivery
—
Get it 13 – 14 May
Get it as soon as Tomorrow, May 13
Get it as soon as Tomorrow, May 13
Get it as soon as Tomorrow, May 13
Get it as soon as Wednesday, May 14
Customer Ratings
4.24.2 out of 5 stars4,150
4.24.2 out of 5 stars1,204
4.24.2 out of 5 stars2,774
4.24.2 out of 5 stars1,009
4.14.1 out of 5 stars173
3.93.9 out of 5 stars57
Sold by
display size
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Product description

iPhone 11 introduces a powerful dual-camera system, offering an intuitive camera experience with the highest quality video in a smartphone and Night mode for photos. iPhone 11 is powered by the A13 Bionic chip to perform the most demanding tasks, while getting through an entire day on a single charge, and is designed to withstand the elements with improved water resistance. iPhone 11 comes in six new stunning colours including purple, green, yellow, black, white and PRODUCT(RED).

What's in the box?

  • iPhone with iOS
  • USB-C to Lightning Cable
  • Documentation

    • Product details

    • Batteries ‏ : ‎ 1 Lithium Polymer batteries required.
    • Product Dimensions ‏ : ‎ 16.89 x 9.3 x 5.21 cm; 190 g
    • Date First Available ‏ : ‎ 12 Dec. 2019
    • Manufacturer ‏ : ‎ Apple Computer
    • ASIN ‏ : ‎ B082P6M3HC
    • Item model number ‏ : ‎ 11390
    • Country of origin ‏ : ‎ United Kingdom
    • Delivery information:: We cannot deliver certain products outside mainland UK ( Details). We will only be able to confirm if this product can be delivered to your chosen address when you enter your delivery address at checkout.
    • Customer reviews:
      4.2 out of 5 stars 4,150 ratings

    Customer reviews

    4.2 out of 5 stars
    4,150 global ratings

    Review this product

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    Write a customer review

    Customers say

    Customers find the refurbished iPhone to be in excellent condition, with one noting it looks and works like new. The phone offers good value for money, and customers appreciate that it has no marks or signs of use. The battery life and functionality receive mixed reviews - while some report 100% battery life, others mention it doesn't last an hour, and while some say it functions well, others report the screen stopping working. The charging speed is also mixed, with some saying it charges quickly while others report charging issues.

    AI-generated from the text of customer reviews

    Select to learn more

    217 customers mention ‘Quality’187 positive30 negative

    Customers are satisfied with the quality of the refurbished phone, noting that it looks and works like new.

    "...major and no issue as it is in a case, the important part, the screen, is perfect, was up and running within 5 minutes, no battery issues so far, was..." Read more

    "...the battery life is 82% but it lasts ages. so far so good. came with a c lightning cable charger and a pack of sweets...." Read more

    "Phone was in great condition. Battery had 87% battery health. Good price" Read more

    "...18th, ive always used amazons refurbished phones if they are excellent quality and never, ever had a problem, until today...." Read more

    82 customers mention ‘Value for money’78 positive4 negative

    Customers find the iPhone to be an excellent value for money, with one customer noting that it looks good for the price.

    "Phone was in great condition. Battery had 87% battery health. Good price" Read more

    "...The phone charges quickly and also keeps its charge well. Excellent Value." Read more

    "A good price and condition" Read more

    "Looks good value for money and easy to use" Read more

    47 customers mention ‘Phone quality’47 positive0 negative

    Customers find the phone to be excellent, describing it as a wonderful replacement for their iPhone.

    "...Perfect in every way, excellent delivery by supplier, superb phone" Read more

    "Great phone Nice big screen I recommend this phone to anybody else" Read more

    "Good phone for good price feels like it’s brand new" Read more

    "...battery they never put a new battery in the phone but it is still a good phone" Read more

    16 customers mention ‘Marks’12 positive4 negative

    Customers appreciate that the phone shows no marks or signs of use.

    "...I personally could not see any marks or signs of use - it was like new...." Read more

    "...and a present for me last week, the iPhone 11 I bought is stunning no marks on it and battery power of 95% and it’s recycle older phones at a price..." Read more

    "...quality apart from a few very minor scratches on the bottom and not being that clean, had a lot of dust and was in an open Jiffy bag inside a..." Read more

    "What a brilliant purchase.. Not one mark on it.. Just like new.. So very pleased and would definitely purchase again.. super speedy delivery time too." Read more

    100 customers mention ‘Battery life’47 positive53 negative

    Customers have mixed experiences with the phone's battery life, with some reporting it maintains 100% capacity while others find it lasts only an hour.

    "...the battery life is 82% but it lasts ages. so far so good. came with a c lightning cable charger and a pack of sweets...." Read more

    "...the screen, is perfect, was up and running within 5 minutes, no battery issues so far, wasn’t sure about refurbished iPhone but glad I took a chance..." Read more

    "...my cable and it worked straight away, however by tea time ghe battery was almost flat without much over use so again i gave him my cable but it did..." Read more

    "Phone was in great condition. Battery had 87% battery health. Good price" Read more

    92 customers mention ‘Functionality’60 positive32 negative

    Customers have mixed experiences with the phone's functionality, with some reporting it works well and performs as needed, while others mention issues such as the screen stopping working, the phone only working when charging, and touch screen unresponsiveness.

    "Two days in. Works perfectly . Excellent condition. Battery 98%. Free case included. No complaints whatsoever." Read more

    "...He has tried to charge it but the charger wouldnt work, i assumed theyd sent a faulty charging cable so although slightly miffed, we have literally..." Read more

    "Works great" Read more

    "So far so good my daughter is happy at moment. Everything seems to be working good...." Read more

    23 customers mention ‘Charging speed’13 positive10 negative

    Customers have mixed experiences with the phone's charging speed, with some reporting quick charging and fast performance, while others mention issues with the phone not charging at all.

    "...a case, the important part, the screen, is perfect, was up and running within 5 minutes, no battery issues so far, wasn’t sure about refurbished..." Read more

    "...charge it but the charger wouldnt work, i assumed theyd sent a faulty charging cable so although slightly miffed, we have literally a dozen iphone..." Read more

    "Like new easy to transfer and set up screen quality brilliant fast charging" Read more

    "...The phone charges quickly and also keeps its charge well. Excellent Value." Read more

    63 customers mention ‘Scratches’17 positive46 negative

    Customers report issues with scratches on the phone, particularly noting marks on the glass back and metal case.

    "Some slight wear marks on back of phone but nothing major and no issue as it is in a case, the important part, the screen, is perfect, was up and..." Read more

    "...as it said the screen was brand new not a scratch on it, the sides are a bit scuffed but a case covers that so who cares...." Read more

    "...The phone cones fully working with no cosmetic damage however it arrived with a chip/scratch on the corner" Read more

    "...it to be completely scratched however apart from the few scratches next to the camera it's in a lot better shape then I imagined" Read more

    Not genuine apple battery
    3 out of 5 stars
    Not genuine apple battery
    Phone condition is excellent however the battery is not an apple battery. The phone is sending me notifications saying the battery is unverified. Hopefully this doesn’t cause issues so far so good bar the battery situation.
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    Top reviews from United Kingdom

    • Dave
      5.0 out of 5 stars Couldn’t be happier
      Reviewed in the United Kingdom on 22 April 2025
      Verified Purchase
      Some slight wear marks on back of phone but nothing major and no issue as it is in a case, the important part, the screen, is perfect, was up and running within 5 minutes, no battery issues so far, wasn’t sure about refurbished iPhone but glad I took a chance, very happy
      Helpful
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    • Mia
      5.0 out of 5 stars Practically brand new
      Reviewed in the United Kingdom on 8 April 2025
      Verified Purchase
      i was scared about ordering a second hand phone online incase it didn’t turn up or was broken, the phone came as it said the screen was brand new not a scratch on it, the sides are a bit scuffed but a case covers that so who cares. the battery life is 82% but it lasts ages. so far so good. came with a c lightning cable charger and a pack of sweets. 10/10 my boyfriend loves it after having an iphone 7 since 2019 lol
      Helpful
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    • EAMON CLARKE
      4.0 out of 5 stars Good value
      Reviewed in the United Kingdom on 7 April 2025
      Verified Purchase
      Phone was in great condition. Battery had 87% battery health. Good price
      Helpful
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    • Kindle Customer
      1.0 out of 5 stars Shocking
      Reviewed in the United Kingdom on 6 February 2024
      Verified Purchase
      I bought this for my sons 18th, ive always used amazons refurbished phones if they are excellent quality and never, ever had a problem, until today. He has tried to charge it but the charger wouldnt work, i assumed theyd sent a faulty charging cable so although slightly miffed, we have literally a dozen iphone cables as we all have 1phones 10 and above. So i gave him my cable and it worked straight away, however by tea time ghe battery was almost flat without much over use so again i gave him my cable but it didnt work, i unplugged it, turned it over, plugged it back in but nothing. I immediately plugged it in my iphone 11 and it started charging straight away. I gave him the cable back and asked him to try it again but again nothing, it wouldnt charge. So i gave him his dads charger and it charged straight away, i was starting to get a bit worried and within seconds it stopped charging, we unplugged it, turned it around again, plugged it back in and again it started charging but then immediately stopped. I gave him my other sons working charger but that did nothing so i gave him my daughters and that starting charging. We checked back half an hr later and again it had stopped charging. These are all perfectly good and working charging cables but they will not work with this phone or only work for a short amount of time. If this is the trouble we are having on day 1, i dread to think what itll b like weeks down the line so i thought instead of dreading the hassle i know we’re going to have weeks or months down the line, ill just send it back. So i am very disappointed with this phone but even more so when i realised i have to pay to send it back myself. I havent sent many items back to amazon but whenever i have, its never cost me a penny. I name the post office where i want to send it from and i dont even need to print my own labels, they do everything and its free so for this to actually charge me returning a faulty item right from the very first day has miffed me no end. In fact im more than miffed im really angry. It was sold through a seller but it came through prime so im going to email someone from amazon and see what they do as i shouldnt have to pay to send something back thats arrived faulty through prime.
      I will update when i get a refund and let you know if that was as easy as it should be because i have a feeling this is going to be a nightmare.
      58 people found this helpful
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    • Amy
      5.0 out of 5 stars Easy to set up
      Reviewed in the United Kingdom on 27 April 2025
      Verified Purchase
      Like new easy to transfer and set up screen quality brilliant fast charging
      Helpful
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    • LH
      5.0 out of 5 stars Works perfectly
      Reviewed in the United Kingdom on 23 March 2025
      Verified Purchase
      Two days in. Works perfectly . Excellent condition. Battery 98%. Free case included.
      No complaints whatsoever.
      2 people found this helpful
      Helpful
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    • Gabe
      5.0 out of 5 stars Superb!!
      Reviewed in the United Kingdom on 6 April 2025
      Verified Purchase
      I delayed writing a review until I’d had this iPhone 11 for a few months, guess what? Perfect in every way, excellent delivery by supplier, superb phone
      One person found this helpful
      Helpful
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    • Kenneth Evans
      5.0 out of 5 stars Pleasantly Suprised
      Reviewed in the United Kingdom on 7 February 2025
      Verified Purchase
      Pleasantly surprised. The iPhone 11 condition; the case and the screen were worthy to be referred to as excellent. There was a warning that the battery was not Apple compliant but that disappeared after a software update. The phone charges quickly and also keeps its charge well. Excellent Value.
      6 people found this helpful
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    Top reviews from other countries

    Translate all reviews to English
    • Fatih Cakmak
      5.0 out of 5 stars Top Zustand 👍
      Reviewed in Germany on 2 May 2025
      Verified Purchase
      Das iPhone 11 läuft sehr gut es hat keine technische Probleme funktioniert einwandfrei es hat keine kratzer , keine beule usw. Face ID funktioniert 👍. Und das Akku hat 98% zu stand sehr gut. Ich bin zufrieden top Firma von labstore.
      Customer image
      Fatih Cakmak
      5.0 out of 5 stars
      Top Zustand 👍

      Reviewed in Germany on 2 May 2025
      Das iPhone 11 läuft sehr gut es hat keine technische Probleme funktioniert einwandfrei es hat keine kratzer , keine beule usw. Face ID funktioniert 👍. Und das Akku hat 98% zu stand sehr gut. Ich bin zufrieden top Firma von labstore.
      Images in this review
      Customer imageCustomer imageCustomer imageCustomer imageCustomer image
      Report
    • OSCAR ROA
      5.0 out of 5 stars Un equipo "excelente"
      Reviewed in Spain on 9 May 2025
      Verified Purchase
      La calificación de "excelente" se corresponde con el equipo. La batería aparece con la capacidad máxima de 100%.
      Parece nuevo.
      Report
    • David
      5.0 out of 5 stars Good to keep in a budget!
      Reviewed in Sweden on 20 January 2023
      Verified Purchase
      I am an Apple fan and was needing a replacement for an older iPhone I’ve broke. Since it was an accident I didn’t have the full amount to buy one new. This option turned to be the best one since I didn’t want to pick an android phone in the same price range. The phone arrived in excellent condition and with all the characteristics described in the add fulfilled. Not to mention Amazon’s warranty policy on the phone, which seems like unbeatable.
      Report
    • Alvarez Corentin
      5.0 out of 5 stars Parfait
      Reviewed in France on 4 April 2025
      Verified Purchase
      Le téléphone formidable je le recommande à tout
      Report
    • Komi
      4.0 out of 5 stars No issues
      Reviewed in Belgium on 15 April 2025
      Verified Purchase
      Working perfectly, no issues, looked perfect out of box, only problem was delivery company is horrible
      Report